Delivery & Returns
Once you have placed your order, we will send out your items right away. You will receive your order within a maximum of 28 days, but usually much less.
Postage & Packaging
We charge a standard rate of £3.50 on UK orders to cover postage and packaging. However, we offer FREE shipping on UK orders over £40.00. This amount will be added to your order at checkout. Goods will be sent by Royal Mail, Parcel Force or a Courier.
For orders (under 2Kg) from outside the UK we charge as follows:
Europe orders under £30 .... £4.95
Europe orders from £30 to £59.99 .... £6.45
Europe orders from £60 to £80 .... £14.95
Rest of the World orders under £30 .... £7.95
Rest of the World orders £30 to £59.99 .... £16.45
Rest of the World orders £60 to £80 .... £19.45
Overseas Orders exceeding £80 or weighing in excess of 2Kg
We only accept online orders from outside the UK up to the value of £80 and weighing up to 2Kg. However if you would like to have items such as bedlinen and quilts shipped to you in Europe or other countries, we are able to arrange this. Please contact us directly to discuss your order. You will find our phone niumber, fax number and email address on the Contact Us page.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
To return your product, you should mail your product to: Waverley House, Five Ashes Mayfield, East Sussex GB TN20 6JA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.